Natacha is amazing both as a professional and as a person. Her grooming services meet the highest standards of professionalism and her approach to the animals very high level of empathy and real deep care for their wellbeing. During the whole process of bathing and grooming she treated my two small rescue dogs with enormous care, patience and love. I note that one of them, my male dog, has been the victim of human abuse and heavy mistreatment before I adopted him and serious trauma with water due to the heavy rainfall he suffered alone in the fields as young puppy. He is still difficult in trusting people, especially those touching him. Natacha was extra gentle and patient with him since the beginning of the session, dedicating extra time to caresse, cuddle him and speak to him gently in order to build a bond of trust with my dog. And she succeeded very well. It is more than obvious that she is not doing just a job, she really cares for the animals and treats both the dogs and their "parents" with respect and family care. I also feel the need to note how remarkably clean and proper her place is (by far the cleanest toiletteuse I have visited in Brussels until now), how well she has decorated her place making it very pleasant for both animals and their "parents" to be there. Her generosity to offer good quality treats to the animals after the session is also worth to be mentioned. Both my dogs associated their presence and their treatment from Natacha with many caresses and treats. Although I need to travel quite a distance from Evere by public transport (bus combined with two tram) the quality of service and the whole experience worths it 100%.