(Translated by Google) NEVER WORK TOGETHER WITH FIRMA COPPENS !!!
We are extremely dissatisfied with the Coppens company.
Company Coppens acts in contrast to the saying on their website:
"Customer satisfaction is also our first priority."
Our history with Glashandel Coppens starts three years ago.
In the construction phase of our home we wanted to provide a glass sliding wall and revolving door. For this, a rail had to be built into our ceiling.
Although according to our architect and all other professionals the mounting and completely flat mounting of the rail is part of the tasks of the company Coppens, people simply screw the rail against the ceiling with the indication that we just have to pay for its correct mounting.
Since we wanted to continue the collaboration, we ultimately took care of the correct assembly of the rail and assumed the costs.
The invoice was paid correctly, and a year later it was time to place the glass. Each time we agreed on a date and time to place the glass, but each time there was a reason not to. Every time something else was going on. Sometimes the glass in the glass oven was broken and we always had to wait 6 weeks ...
After several attempts and 8 months later, the glass was not placed yet. Every time new lies came up because of firm Coppens.
In the end we called in a lawyer to get the money already overpaid. After a few letters, this was partially successful. We were even allowed to collect all the trimmings that were already in the warehouse. I drove 3 times to Firma Coppens to pick up all the trimmings.
Each time the Coppens firm lied that "there was nothing left with them and that everything had already been delivered". Until the 3rd time they also went to look and miraculously found another box with our name on it. Unfortunately, a few crucial items were missing, which they thought were simply for sale separately, but in reality were always sold together in one package (for which we had already paid Coppens).
The company that will now do the glassware has inquired about those pieces, but they cannot be completely separated, but in smaller packages. The parts company also told us that we are not the only one who experienced this with company Coppens ...
I called Coppens at least 100 times to get everything done, but sometimes they just leave the phone open for 1 hour with music on hold, sometimes they pretend they don't understand you and discard you. If they call back afterwards, they simply do not answer the phone anymore. If you then call with a different number, they suddenly answer back ...
After all the lies that firm Coppens has told us, the way we were treated, even our architect is amazed that he works this way ...
NEVER cooperate with this company ... For no project, no matter how small, because they do not keep their promises and never make time ...
Even the one "star" that I had to give in this review is not worthy of Coppens !!!
(Original)
WERK NOOIT SAMEN MET FIRMA COPPENS !!!
Wij zijn uitermate ontevreden over de firma Coppens.
Firma Coppens handelt in tegenstelling tot de spreuk op hun website:
"Tevens is de tevredenheid van klanten onze eerste prioriteit."
Onze historiek met Glashandel Coppens begint drie jaar geleden.
In de bouwfase van onze woning wilden we een glazen schuifwand en draaideur voorzien. Daarvoor moest een rail ingebouwd worden in onze plafond.
Hoewel volgens onze architect en alle andere professionelen de montage en volledig vlak aanbrengen van de rail tot de taken behoort van firma Coppens, schroeft men gewoon de rail tegen de plafond met de vermelding dat wij maar moeten opdraaien voor de correcte montage ervan.
Aangezien we de samenwerking wilden verderzetten hebben wij uiteindelijk gezorgd voor de correcte montage van de rail en de kosten op ons genomen.
De factuur werd correct betaald, en een jaar later was het tijd om het glas te plaatsen. Telkens spraken we een datum en tijdstip af om het glas te plaatsen, maar telkens was er
5