We drove all the way from Luxembourg to Antwerp to go to Slaets on saturday, March 23rd, 2019. My mother told me to go there because that’s where she goes to buy jewels.
We patiently waited in the sitting area for the next available salesperson.
When it was our turn, the only male person offered us to sit at a desk and the conversation started.
This person didn’t ask what we wanted, we told him our budget because he didn’t ask. When we said 2k for a ring, he made a really bad face like if we were cheap people. Next thing we know, he brings rings and stone that cost twice as much, even if we saw many rings in our budget being exposed. He didn’t even ask what kind of stone we wanted, he assumed we wanted a diamond.
We felt so disrespected we thanked him and we politely left the store. I am personally really sad because I know how much my mother likes the place, but I will not go back there. They just want to sell brands, they barely craft a couple of jewels. They don’t listen to the client. A shame.
Just for the record: I am a Private Banker and I will buy other jewels in the future, just never again at Slaets.
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