Kieran
14 July 2023
1
TO BE AVOIDED AT ALL COST. Our machine leaked water and salt from day one, took a long time to fix, when they fixed it they apparently broke a lot of other things. Machine is now constantly rinsing, using tons of salt and water at our cost. Had a technician come who refused to fix it because he said his colleague broke it and he should be the one to fix it "so that he can learn"!!! Demanded a new machine as there were so many things wrong since the beginning we did not trust it anymore. Was told they have no new machines and we would have to wait 6-8 months. The technician who broke it arrived to install a new one and was rude, unprofessional, not communicating what he was doing at all, and then literally broke the new machine in front of our eyes by trying to force something. He swore at us and we had to ask him to leave. Impossible to speak with a manager and we had to threaten legal action. They also ridiculously overcharge for the salt, which is mandatory to buy from them. I wish I could give them zero stars.