I purchased ski boots at this shop on 07/10/2023, with the assistance of a very kind salesperson. Another staff member helped my wife, but unfortunately, she couldn't find suitable boots. Despite this, our overall experience was positive, and the staff were incredibly friendly.
Later, while searching for ski boots elsewhere for my wife, I stumbled upon nearly identical boots (only differing in HV and MV specifications, maybe years but as an intermediate skier I couldn’t tell more regarding performance and differences) for €200 less than what I paid at Galy Sport. This substantial discount prompted me to make the purchase.
Subsequently, I attempted to return the unused boots I had originally bought from Galy Sport this morning. I was informed that I would receive a voucher instead of a monetary refund, as refunds are only available for online purchases. Initially, I was frustrated, as I believed this policy was unfair, and I cited examples of other retailers like Ikea/decathlon that offer more flexible return policies. I had a lengthy discussion with a staff member who patiently explained the store's policy to me.
Even if the option for a monetary refund had been available, I would have likely spent it at Galy Sport, as I appreciate the quality of your products and your convenient location. My frustration stemmed from feeling that my choice was limited.
Eventually , I accepted the voucher, and after researching EU and Belgian return policies, I realized that Galy Sport had not acted improperly. Your staff was accommodating and informative throughout the process.
I want to thank the staff for their patience and for clarifying the store's return policy. I look forward to continuing to shop at Galy Sport, knowing that my consumer rights are respected and that I will receive excellent service from your friendly staff.
I hope this review helps everyone who doesn’t familiar the policy between buying from a distance and offline. It's a lesson for me for sure. And I will definitely recommend this shop to anyone who would like to buy their ski equipments around Brussels region.
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